Picture this, warm sunshine, sand running through your toes, and the breeze from the Indian Ocean gently ruffling your hair. Randy Smith, co-founder of CUInsight.com, is on location with his guest Julie Ferguson at the 20th SACCA Congress in beautiful Mombasa, Kenya. Listen in as they have a friendly conversation about their experiences in credit unions and beyond.
Julie is a small business owner, and a consultant in the credit union movement, with a focus on business development. Her goal is to work herself out of a job by teaching credit unions the tools needed to evolve and grow their businesses.
Do you have a travel bug? Listen as Julie and Randy discuss their love of travel, the things they have learned, and the camaraderie they have with all the attendees at the conference. The talk about what it means to be location independent and the joys and struggles that come with it.
Julie shares three tips to increase member engagement; ask smart questions, listen, and stay in the driver’s seat of the dialogue. For credit unions to remain relevant in today’s market, Julie believes the key is engagement. The more engaged your employees are, the more engaged your members will be. Leading with the heart is critical.
This is a fun episode with many leadership tips and hacks that you can apply to any area of your life and career. You can tell from the joy in her voice that Julie loves her life and how she gets to live it. She will brighten your day, so plugin, and enjoy!
Previously posted on CUinsight